Children's Privacy Notice
The user of CoughCare is a parent; the person being recorded is a child. This notice forms part of the Privacy Policy and explains how we handle the personal information of children under 14.
1. Scope
- "Child" means a person under 14 years of age.
- The service is intended for guardians (parents or others with legal guardianship). Registration and use should be carried out by the guardian.
- This notice applies to children's data processed in the CoughCare app and on about.coughcare.me.
2. What we collect
| Item | Purpose | Required? |
|---|---|---|
| Child nickname | Identify the subject in records and the visit summary | Yes (a nickname is fine) |
| Sex, date of birth or age | Basics in the summary; age-appropriate recipes and care tips | Optional |
| Allergies, family and past history | Allergen filtering; background in the summary | Optional |
| Cough records (time, count, tier, sound type) | Core record and trends | Yes |
| Cough audio clips | Listening back, multi-device sync | Yes (listening back depends on it) |
| Symptoms and medication | Care suggestions and the visit summary | Optional |
| Exposure history | Background section of the summary | Optional |
We do not collect ID documents, facial or voice-print biometrics, location history, contacts, photos or videos, and we do not identify a child by their voice.
3. How guardian consent is obtained
- On first launch the app shows a consent screen with full links to the Terms, the Privacy Policy and this notice; tapping "Agree and continue" constitutes guardian consent.
- Before consent, no monitoring, recording or uploading takes place.
- If you do not agree, you can decline to enter the app and we will not process any children's data.
- We will ask again before any material change to purposes, data types or sharing.
4. How we use it
- Provide cough records, listening back, trends and the visit summary.
- Sync records across your devices.
- Offer care tips and recipes based on age, allergies and symptoms (for reference only, not medical advice).
- Measure detection quality in a de-identified form, to reduce false positives.
We never use children's data for advertising or personalised recommendations, build non-health-related profiles, sell or exchange it, or train unrelated models on a child's audio.
5. Storage and retention
- Stored on Alibaba Cloud nodes in mainland China.
- Kept while your account exists; deleted within 30 days of deleting the record or account, with backups rolling over in the same period.
- We do not keep children's data "just in case it's useful later".
6. Sharing
- Only with the providers listed in section 4 of the Privacy Policy, for cloud storage and verification codes, under contractual use limits.
- Never for marketing, advertising or data trading.
- Only to authorities where the law expressly requires it.
7. Guardian rights
| Right | How | Our timeline |
|---|---|---|
| Access / copy | In the app, or request an export by email | 15 working days |
| Correction | Edit in the app | Immediate |
| Deletion | Long-press a record, or request deletion of all data | 15 working days |
| Withdraw consent | By email; we stop processing and delete the data | 15 working days |
| Delete account | Settings → Account, or by email | 15 working days |
To protect the child, we may ask for minimal verification information, which is deleted once verification is complete.
8. How we protect it
- Encrypted transport (HTTPS / WSS); credentials validated server-side.
- Per-account isolation and ownership checks to prevent unauthorized access.
- Audio and records in access-controlled storage, never public.
- Least-privilege internal access; only the minimum data needed for support.
- In the event of an incident we will notify guardians and the authorities as required by law.
9. If consent is refused
Without consent we cannot collect cough records or clips, so the core functions cannot be provided. You may simply not use the service; that does not affect your use of other products.
10. Contact
- Email: support@cuddlesense.fun (please put "children's data" in the subject)
- We reply within 15 working days.